Our goal is to remove the workload of the entire daily routine from the shoulders of owners and managers of the companies. We provide a wide range of services in the field of customer service. And that is precisely why we are trusted to ensure the best customer relationship.
Our experts help with answers to customer questions by phone, chat, E-mail and other channels. Often, these are used as part of promotions and special offers. The service is also available if a short-term campaign is launched in any company with a large response from potential customers, and there is no enough time and resources to train their staff. Our specialists help with effective and timely launch of the campaign or advertisement.
The remote assistance service helps the manager or company to ensure the customer requests are resolved perfectly and timely. The range of responsibilities is wide. The service is very popular among clinics and private practitioners, because it optimizes the workloads of workers or assistants.
Remotely, our employees enter data for customers’ systems according to the norms and standards of input quality. We provide data entry for external companies while saving specialist resources. Also, there are specially trained specialists working with accountings in the United States.
First line of support. Who can expertly determine the reason for the request, help with small inquiries or transfer the request to qualified specialists of the company? We can arrange Customer support for IT companies 24/7.
Cold calls? Creating a warm customer list out of cold leads is extremely popular on our list. We can organize both robotic calls and calls with the help of our company's employees.
This area helps organize regular calls to clients to remind them about important events, confirm already scheduled meetings or update customer's data.
Telovox was founded in New York, USA.
We began to introduce automated telephone systems by organizing IT infrastructure for clients. We opened our support department and signed our first major contracts.
The company successfully introduced its processes, which allowed us to process more requests from customers and increase the level of services (SLA).
The company decided to expand the package of services and at the end of that year announced a tender among specialists able to establish the company in Ukraine, Bulgaria, Lithuania and other countries. The main task is to implement the project - an outsourcing contact centre with English-speaking clients.
We value and love our external clients, but even more we value the internal relationships in our team. Each employee is the very drop that forms the sea. The value of everyone in our team is indescribable.
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